Verified Google Reviews

Coastal Insurance Solutions Awards
Coastal Homeowners Insurance Solutions
Excellent
5.0
Based on 652 reviews
review us on
Cortney Wente was so helpful in providing us options for both home and flood insurance. She made the process so smooth and we truly appreciate all of her help!
Response from the owner: Thank you Nicole! We will share this great feedback with Cortney and the team!
Allison Stines is such a pleasure to work with! Very helpful!
I am so grateful for everything Allison Stines did for us! She helped our family get the best insurance coverage in challenging circumstances. On top of that, she did it in a day! She clearly cared enormously and did everything to get us a good solution.The experience was extremely easy, too. All documents were done online, including signatures, and the process was as smooth as could be. Big fan. Thank you, Allison!
Terri Kerrigan has been great !
Had a great call with Terri Kerrigan from coastal. She was able to explain to me how my auto insurance helps me in certain situations and is worth a little extra money in others and also how I should think about adding my son to the insurance policy in the future. Super informative and super helpful. Really makes a big difference working with them versus other companies out there.
Joshua Thibodeau makes insurance enjoyable! Who does that? This guy is awesome. So responsive, informative and provide simple choices I don’t ask for - that logically saved us money! We move all our insurance - home, cars, and boat - to this agency because of Joshua’s service. Just wow!
Best place to go for your insurance needs! We worked with Allison Stines to help get our new home insured. She was exceptional in every way. She was great with estimating the cost, answering emails promptly, and very receptive to having phone calls to answer any questions. I would highly recommend Costal Insurance with Allison Stines.
There needs to be more people like Allison Stines on this planet! I was almost in tears when Allison answered the phone.. I had just received a letter from my bank that I would have to get flood insurance. I had been on the phone for hours with my bank and FEMA trying to figure this all out. When I called Coastal Insurance, Allison answered the phone. I asked her to be patient with me because I was so stressed and she said “Don’t worry, I will take care of everything.” and she did! She answered all of my questions , she emailed a few different policies to me, she called my bank for me and she had me DocuSign my new policy. She made it SO easy, and she was SO kind. Great experience..Great company! Thanks, Julie A
Response from the owner: Thank you so much for this wonderful feedback! We are really lucky have Allison and have passed this along to her and the entire team!
Artis is great. He is patient, knowledgeable, and got all my inquiries resolved swiftly. He followed to ensure my satisfaction.
Response from the owner: Thank you!
I’m super pleased with Clausen Agency. Melissa M. was so helpful in explaining the detail of my Coastal Insurance auto policy and offering suggestions for policy modifications. I appreciate her patience and professionalism. Thank you Melissa!
Response from the owner: Thank you Debra!
My wife and I were purchasing a new vehicle and Nicole Smith from Coastal was on it. Helpful and worked with us and the dealer to get our new car insured and out of the showroom in no time. Highly recommend!!
Response from the owner: Thank you George!
Contacted the agency with help on transferring car insurance from one vehicle to the other. Artis was the person who helped me. He made it quick and easy, communicated throughout the process. I would absolutely recommend this agency for your insurance needs. Artis was excellent!
Response from the owner: Thank you Jane!
T. Kerrigan from coastal was very attentive and solved my issue promptly. I’m very appreciative.
Response from the owner: Thank you!
Ms. Gimmariel Reyes (Gigi) personal lines advisor and licensed insurance broker was outstanding !She was very professional, knowledgeable and handled my case with great care and efficiency .I highly recommend her and Clausen agency.
Response from the owner: Thank you James!
Response from the owner: Thanks!
Melissa was professional, friendly and quick to help me when I misplaced my auto insurance ID card. excellent customer service!
Response from the owner: Thank you Jeannene! We will pass this positive feedback on the Melissa and the team.
Cortney @ Coastal Insurance made this process easy & straightforward. She was professional and knowledgeable and was able to help get a decent homeowners policy with flexible options and pricing despite having a couple claims the last company ended up ditching me because of. I am Looking forward to a positive future relationship with The Clausen Agency. Thanks again, Cortney.
Response from the owner: Thank you so much Patricia we appreciate your business!
Joshua was able to help me find the proper insurance I needed in a quick and timely matter. Highly recommend the Coastal Insurance team.
Response from the owner: Thanks Ravi, we will be sure to pass this kind feedback along to Joshua and the team!
Cortney Wente was incredible with all her help and finding me a policy that fits best for me. I appreciate all her help.
Response from the owner: So happy to hear that Cortney was so helpful. Thank you for the feedback Giancarlo!
Danien is so helpful. Had a couple issues that needed to be addressed and she worked with me to make sure everything was completed. Highly recommended
Response from the owner: We agree Danien is the best! We appreciate your business William!
Getting new home, umbrella and car insurance can be quite the daunting experience. This is why we opted to go with Coastal Insurance. And were lucky enough to be placed under Alaina Hall's care. Not only did she find us the best insurance and premiums, but Alaina was also so friendly, patient and knowledgeable. She always responded quickly to any email or question. She took the hard part out of getting new insurance. She took great care of us. I would highly recommend Coastal Insurance to any insurance needs. Thank you Alaina for all your help!!!
Response from the owner: Thank you Kim for sharing your Wonderfull experience with Alaina. We will be sure to pass this on to Alaina and team!
I just have to say Phillip Tiarks at Coastal was awesome to work with. I had some unique questions about my companies Workers comp and disability policies and he was patient, kind and knowledgeable. Helped me solve the problems quickly and I actually wound up learning more about my job! He also saved us money! Thanks to the whole professional staff and especially Phillip 👍🙏
Response from the owner: Great to hear that Phillip was so helpful. Thank you Lenore!
Very helpful, informative and knowledgeable, great customer service 👍ARTIS WAS A TRUE PROFESSIONAL. His customer service skills and patience are exceptional 👌!
Response from the owner: Thank Steve for sharing your positive experience. We sincerely appreciate it!
I would recommend Coastal Insurance agency for their insurance needs. The agent that helped me was Gigi who is super knowledgeable and friendly, she was able to get me a great rate on my homeowner's insurance policy. The whole process was quick and easy.
Response from the owner: Thank you Vinny!
Gigi was very professional and helpful in finding the best option for my flood insurance. I appreciate her diligence and follow through on this insurance purchase. Thank you, Gigi
Response from the owner: We really appreciate you taking the time to leave this great feedback!
I had the opportunity to be attended to by Alaina Hill at the Clausen agency. Her service was prompt, reliable and she saved me hundreds a year on my car insurance. I highly recommend this agency.
Response from the owner: Thank you Ann for the kind feedback. We agree that Barbara is wonderful and are so glad she was able to meet your needs!
Everyone I've spoken to at Coastal Insurance Solutions has been super helpful and friendly. I highly recommend!
Response from the owner: Thank you so much Alex!
We had sold our car and were in the process of cancelling our insurance. We hit a snag and appreciated Artis calling to get it back on track. We're in our 90's and need all the help we can get.
Response from the owner: Thank you Donald, we are so happy to help!
The agent Courtney Wente was amazing. She was courteous and sweet and took care of all my insurance needs in such a timely manner. It was a pleasure dealing with her.
Response from the owner: Thank you for taking the time to leave this wonderful feedback. We will be sure to pass it along to Cortney and the team!
Artis Kalivas assisted me with responding to questions from my homeowner's policy provider. Artis was courteous and very helpful, answering my questions and making the process easy for me. Thank you Artis.
Response from the owner: Thanks Jack!
Spoke with Phillip Tiarks who assisted me on revising my home owner policy. He was polite and very knowledgeable in answering all my questions. He updated my policy within minutes and sent it off to all parties as promised. I was very happy with his services.
Response from the owner: We really appreciate you taking the time to leave this great feedback!
Called to get a quote on a homeowners policy renewal , spoke with Cortney Wente, and within 5 minutes she quoted me a price that was 25% cheaper than what I was paying at Liberty Mutual..Not only did she give me a great rate but the coverage for the same house that I have lived in for 35 yrs without a claim EVER!!--THANKS LIBERTY MUTUAL--also gave me 30% higher coverage.. Thank you so much Cortney you are the BEST!!!!
Response from the owner: Thank you Steve!
We recently purchased a new car and Phillip has been working with us to modify our policy accordingly. He has been absolutely amazing: he is knowledgeable, responsive, organized, efficient, and an absolute pleasure to work with. We highly recommend the Clausen agency for all insurance needs.
Response from the owner: Thank you so much for the recommendation David!
Best agent ever. Shoot, best human you'll ever meet. She's a professional, a human, a caring individual and she will always steer you in the proper direction. I'd never deal with anyone else.
Response from the owner: Thanks so much Robert!
I have been using Coastal Homeowners Insurance for several years and have always been very happy with their level of service. Most recently I performed a HELOC on my home and needed to get some documents rather quickly for closing. Cotty was able to process my request immediately and get me the much needed documents within just a few hours. I highly recommend Coastal Homeowners Insurance for not only their professionalism, but more importantly their exceptional level of customer service.
Response from the owner: Thank you Nick, we sincerely appreciate your business!
Absolutely excellent service and support. Allison and her team worked through every challenge we encountered while finishing our new home. Allison is the example all insurance brokers should follow, she exudes integrity and quality in everything she does for her customers. Thanks Allison!!
Response from the owner: Thank you so much Steven for this wonderful feedback! We agree that Allison is excellent and will pass with feedback along to her and the team! We sincerely appreciate your business!
Allison is extremely efficient, professional, and caring towards her clients. We always appreciate her work ethic and assistance!
Response from the owner: Thank you Stephanie!
Karin Yezierski was super-helpful in getting me squared away with auto insurance within a couple of hours. She is patient and knows her stuff. Much appreciated.
Response from the owner: Thank you for sharing this kind feedback!
Vitoria is nice and work very efficiently helping me to get what we really need. Appreciate your efforts Victoria!
Response from the owner: Thank you so much!
I have had nothing but good experiences with Coastal Insurance. They’ve helped with all my properties.
Response from the owner: Thank you Christopher, we sincerely appreciate your business!
My 2nd year with Coastal Insurance for my Estate. Great service especially by Terri Kerrigan who is very responsive and professional. Great job.
Response from the owner: Thank you Todd, we really appreciate this kind feedback and your business!
Scott was compassionate, patient and reassuring. He definitely is a credit to this company. Thank You so much!!!!
Response from the owner: Thank you for sharing this kind feedback!
Alaina Hall was amazing and easy to work with . Efficient , friendly and quick with my requests
Response from the owner: Thanks Robert, we appreciate this feedback and your business!
Response from the owner: Thank you John!
Allison S at Coastal Insurance / Clausen Agency helped me get a great insurance policy for my home. I consulted multiple agents, and Allison got me the best quotes (good replacement value, low premiums). She was one of the only agents who actually provided quotes from more than one insurance company, and she's highly responsive and worked effectively with my communication preferences. Everything was handled by email with no phone tag. Allison is an honest broker who made sure I communicated home renovation plans to avoid surprises with the insurance company.
Response from the owner: Thanks so much for taking the time to share this wonderful feedback. We will be sure to share with Allison and the team!
Phillip quickly addressed and resolved the issue I presented.
Response from the owner: Thank you Frank!
I needed help on two items, and even though Victoria was not our rep, she provided excellent help when our rep wasn't available. Bravo!
Response from the owner: Thank you Brian!
First of all, I find it hard to believe that every single review is five stars. I didn’t look at your reviews until after I made a phone call to get a quote on some insurance. I was connected to Courtney who is quite rude. After a few questions, she said to me is this a question session or would you like a quote, I was taken back because no one had ever spoken to me like that. I would not give this agency $.10 worth of my business. I’ve had insurance for 50 years and never have. I’ve been spoken to like that in my entire life. Beware anyone that has all five stars is probably paying their people being their clients to give them the five stars , which is my opinion.
Response from the owner: We apologize for the negative experience you had while trying to get a quote from our agency after speaking with Courtney. We take all feedback very seriously and will ensure that this is investigated and appropriately addressed. This is not a typical client experience. We assure you that we do not pay our clients for reviews and are grateful for the positive feedback we have received from our customers over the years, however we understand that your personal experience with our agency did not meet your expectations, and we apologize for that. All of that said, we do appreciate your comment and the opportunity to improve our customer experience moving forward.
Melissa was great to work with regarding our flood insurance policy. She was informative, prompt and provided prompt follow up.
Response from the owner: Thank you Todd!
Thank goodness Phillip answered the phone at Coastal. I was not feeling comfortable with the attention I think a new customer should be given. In trying to cancel my old homeowners insurance through another broker, the time lapse was unacceptable.Phillip took the information and clearly and professionally addressed the issues in a VERY timely manner. He renewed my confidence in my new agency.
Response from the owner: We are so glad to hear that Phillip was so helpful!
Excellent customer service. Melissa is extremely professional and knowledgeable in assisting me. Always easy to work with.
Response from the owner: Thanks William!
The agents at Clausen/Coastal are great! They are proactive and keep me updated on changes and renewals. They are also very responsive - they resolve my questions very quickly and go above and beyond to represent my interests. Thanks Phillip and team!
Response from the owner: Thank you for sharing your experiences. We are grateful for your business!
Very responsive.
Response from the owner: Thank you!
Melissa helped me with informing me of my pending insurance issues and helped me obtain new insurance coverage within a short time.
Response from the owner: Thank you so much!
Phillip was a great help. He assisted and resolved my issue promptly. Thank you Phillip
Response from the owner: Thank you for for this kind feedback!
Luigi was excellent working with us to resolve our issues every step of the way. He was responsive, decisive, and knowledgeable. He moved quickly to help us and I would happily work with him again.
Response from the owner: Thanks so much!
Phillip Tiarks was a pleasure to speak to. He was so helpful knowledgeable and just fabulous.
Response from the owner: Thank you!
Allison was such a pleasure to deal with. These days it's hard to get anyone to do anything. I filled out the contact form on the website & Allison called immediately! She promptly (about 5 minutes into our conversation) presented me with a quote that saved us money & provided great coverage as well. It was a refreshing experience to have something that's typically a time consuming & complicated task go so smoothly. Thanks!
Response from the owner: Thanks Chad for this wonderful feedback!
Alaina really did a great job finding the solutions to our insurance requests. She put in the extra effort to find the best combination of coverage and prices. I would recommend asking for Aliana for great customer service.
Response from the owner: Thanks for sharing this kind feedback!
Response from the owner: Thanks!
So helpful; Sandra followed through on everything I asked, so I was able to make an informed decision. Great team of professionals!
Response from the owner: We really appreciate you sharing this kind feedback!
Allison Stines worked with me at renewing my homeowners Insurance .I have to say she was very helpful, efficient, friendly, knowledgable and professional. She is always available to answer any questions and has a wonderful personality. She did impressive job.
Response from the owner: Thanks so much for sharing your experience!
The team at Coastal Insurance went above and beyond in helping me with our various insurance needs. Rich Fehr was prompt in answering my initial inquiry and procuring a compelling quote and his teammate Allison Stines picked up the ball and ran it into the endzone when Rich was unexpectedly out of the office. I had a tight timeframe to get multiple policies in place (high-value homeowner's, auto, umbrella and personal articles) and Rich and Allison walked me through my coverage options and patiently answered all my questions. I never felt pressured into any coverage I didn't need; to the contrary, I felt that the Coastal team was my advocate through the process and got me great, cohesive coverage at a price far more competitive than what other insurance brokers were showing me. A+++, highly recommended.
Response from the owner: Thank you Jason!
In my 25+ Yrs of driving, I've never encountered someone that is Not only insanely professional yet caring. I feel as if she wears a cape 😆, everything is done perfectly and quickly. She's extremely knowledgeable and takes the time to ensure that she's Always putting her clients needs before anything else. It's extremely rare to find someone that works like a well oiled machine yet has a heart of gold. I HIGHLY recommend dealing with Deneen. I will never deal with anyone else. If you deal with her, I'm sure you'd say the same.
Response from the owner: Thanks so much for taking the time to share this wonderful feedback. We will be sure to share with Danien and the team!
Karin Yezierski was very helpful, she searced and was able to get me a good quote to provide coverage for my apartment. Very pleased with the price and cover provided. Thx again Karin
Response from the owner: Thank you!
I had a great experience with Victoria she was super helpful and very professionalShe helped me out with my insurance and made it very easy and explained everything in detail for my Im very happy with her service excellent
Response from the owner: Thank you so much Amin, we are really happy to hear that Victoria was so helpful!
I had the opportunity to work with Melissa. She is professional and very helpful. As a customer I am very satisfied with her services.
Response from the owner: Thanks so much for sharing this feedback, we sincerely appreciate it!
I contacted Rich Fehr concerning insurance quote .He was very professional and provided me with excellent service .He follows up and assures everything is in order. Highly recommend.
Response from the owner: Dave thanks for the high marks! We will be sure to pass them on to Rich and the team.
Victoria Sotcheff is the absolute BEST! She is professional and a pleasure to work with. She always has answers for me and is quick to respond to my emails and phone calls. She is the main reason why we remain loyal to the Agency.
Response from the owner: We sincerely appreciate you sharing this feedback and are extremely grateful for your business!
I called Coastal/Clausen late in the afternoon to discuss high premium rates on my Homeowners' insurance....I was lucky enough to get Sandra Vassallo on the line. Wow. She took exceptionally good care of me. After a brief discussion, she went to work immediately to reduce my premium. By the next morning, she had already contacted the 'parent' ins. co. and had an accurate quote for the reduction. She also provided several other insurance options for me - all of which were sensible and clear. A super-professional and to-the-point interaction with Sandra. I highly recommend her.
Response from the owner: Thank you so much for this kind feedback. We will be sure to share it with Sandra and the team!
Had a truly phenomenal experience with the Clausen Agency working with Barbara. She’s an absolute rockstar - super smart, friendly, understanding and completely proactive at finding solutions… this is important given market volatility. Communications were exceptional and timely. A true gem… can’t recommend Barbara enough. Scope of work: HOI and Auto
Response from the owner: Thank you so much Ed!
Barbara is wonderful and always helped me with insurance need I also recommend my friend to call her she is great asset to you company thank you
Response from the owner: We sincerely appreciate you taking the time share your experience!
Rich made the whole insurance shopping process seamless and easy, and was one less thing to worry about during the home-buying process.
Response from the owner: We are so happy to hear that Rich was aid in your home buying process. Congrats on the new home!
Best services and firm to work with.I have had the opportunity to work on several real estate insurances with Karin Yezierski and she was very professional and pro-active. Karin is very reliable, I would definitely recommend her services.
Response from the owner: Thank you Haroon for this kind feedback!
I called to review my policy and ensure I was getting the best rate for my homeowners insurance. Melissa was very friendly and helpful in answering my questions and explaining things to me.
Response from the owner: Thank you for the high praise. We will be sure to pass this along to Melissa and the team!
Barbara called me to say that my home insurance was ready for renewal. She was very professional theybway she updated me on my current policy
Response from the owner: We sincerely appreciate this feedback and your business!
Today I called and spoke with Phillip. He was extremely professional and helpful and found the answers I needed and then responded promptly with the answers to my question. He is a true asset to this company.
Response from the owner: Thank you Denise!
After years of doing insurance stuff online I wanted to work with someone in my community. I must say I am very pleasantly surprised. Allison stine has been so helpful and on top of everything. Making this so much easier than doing this onlineThank you Allison.
Response from the owner: Thank you Jayne. We sincerely appreciate this feedback and your business!
Allison Stines from Coastal Insurance went above and beyond to give up exceptional service, providing information, responding quickly, and securing top rated homeowners insurance for us! I highly recommend her for all of your insurance needs.
Response from the owner: Thank you for this great feedback. We are happy to hear that Allison was so helpful!
I have had nothing but great experiences working with Coastal Homeowners Insurance! Carol has been amazing with helping me and going above and beyond to address any questions I have had.
Response from the owner: Thank you Tara!
Just a world class firm , helpful in every way , Kerry went out of her way to make sure We were comfortable with our decision, thanks amillion !
Response from the owner: We sincerely appreciate this feedback and your business!
Grateful to Costal Insurance, and especially Allison Stines for listening to my needs, and setting me up with the right Homeowners insurance, at the right price. After a very long renovation, we needed our new homeowners policy in place, fast. Allison is a total professional-- answered all my many questions, promptly responded to my emails and did it all with a smile. Thank you Coastal and Allison.E.H. Rubinsky
Response from the owner: Thank you for this wonderful feedback. We are so happy that Allison was able to be so helpful and we are grateful for your business!
I worked with Victoria Sotcheff to renew my policy and was delighted with her professionalism and responsiveness. Not only was Ms Sotcheff knowledgeable about my policy but made the online transaction easy and a true pleasure to do business with.
Response from the owner: George thank you for taking the time to leave this review!
Allison from Coastal Insurance was fantastic to work with. We would definitely recommend Coastal Insurance!
Response from the owner: Thank you Stephen! We will pass this on to Allison and the whole team.
Late on Halloween Afternoon/Eve when all should be home protecting our bowls of candy, I was trading in a carMelissa got the required paperwork back to the dealer in a flash! As usual, the Clausen Agency preformed to perfection - Thanks
Response from the owner: We sincerely appreciate this feedback and your business!
Danien AND Melissa were once again excellent - quick, optimized coverage, and followed up.Consistently good customer service! Thank you.
Response from the owner: We sincerely appreciate this feedback and your business!
Terri provides excellent service. She is always very thorough, patient and knowledgeable. I am so glad she is our agent.
Response from the owner: Thank you!
Phillip Tiarks was extremely helpful and efficient in helping me renew my homeowners insurance.
Response from the owner: Thanks for the feedback Raymond!
Melissa was helpful, kind, and efficient!
Response from the owner: Thanks for sharing this feedback Molly!
Trying to obtain insurance can be frustrating, confusing and very expensive. Not so, when dealing with Eric Holle from Coastal Insurance.Eric has a gracious manner and he explained all the options and price points regarding the insurance policy. He was amenable to any changes, as well. The premium itself, was so reasonable. Another wonderful quality in Eric, is that he responds almost immediately to allcorrespondence and follows up on each step toward obtaining the policyand afterwards, as well. Eric Holle is an asset to Coastal Insurance andto his clients. Thank you, Eric!
Response from the owner: Thanks for this wonderful feedback. We will share it with Eric and the whole team here at Coastal Insurance Solutions
Barbara is incredible, highly knowledgeable, and a professional insurance consultant. She went out of her way to find us a lower premium for our homeowner policy. Thank you, Barbara!
Response from the owner: Thanks Sanjai, we sincerely appreciate this feedback and your business!
Francine was a pleasure to deal with! Will be recommending her to anyone looking for their insurance needs!
Response from the owner: Thanks Jennifer!
I cannot express how grateful I am with Phillip Tarks and Carol Payton. My mortgage company messed up and did not pay my insurance on time and they both went above and beyond to help me get it reinstated. The hold times were long with the insurance company and Phillip stayed on hold to make sure I get my policy back on track. Carol and Phillip made this a priority and that made me feel better because they showed they cared. Now in these times we are in that kind of dedication is not easy to find. So glad I am in great hands.
Response from the owner: We sincerely appreciate this feedback and your business!
During a very trying time for our family, Barbara has been a tremendous help navigating us through this season. I am very grateful for her help finding good insurance coverage for our coastal home.
Response from the owner: So happy to hear that Barbara has been so helpful!
Response from the owner: Thanks
Please to work with. Was very Helpful with an issue I was having with a payment. Helped guide me through the process and was very prompt in responding.
Response from the owner: Thank you Lena
Sandra Vassallo was sooooo easy to speak to & she took care of my issues ASAP!!! We need more people in the work force like her!
Response from the owner: We sincerely appreciate this feedback and your business!
Response from the owner: Thanks!
Recently I bought a new car which can be a very frustrating experience but thankfully Alaina Maggio from The Clausen Agency / Coastal Homeowners Insurance did her best to make my day better. Alaina easily handled everything for me over the phone and with my email to transition my insurance over to the new vehicle. Afterwards Alaina even took the time and effort to research insurance quotes from different companies to get me a lower price on my insurance saving me $400. I highly recommend her services as she was patient, understanding, and gave excellent customer service.
Response from the owner: We sincerely appreciate this feedback and your business!
Had a wonderful conversation with Artis Kalivas recently - excellent, professional service that, frankly, is typical of every interaction I have ever had with a Coastal Homeowners associate.
Response from the owner: We really appreciate this high praise for our team. Thank you!!
js_loader

 

Need assistance now?

Give us a call:
(844) 467-8787

top ranked top insurance company agent 2
As Seen On