Verified Google Reviews

Tamar Dayan
Tamar Dayan
22:31 23 Jan 22
Cortney was awesome ! She got us great policies and even called us back to save us another $500 by asking us if we needed/didn’t need our personal belongings insured. Thank you Cortney.
Dragon Squipe
Dragon Squipe
19:21 14 Jan 22
I was treated with first class respect and quick responses while securing a new home policy. Rich Fehr was so attentive thru the process and to providing all the documents needed to close on the property. I was a new customer but I feel like I was treated like a long time client and appreciated. I highly recommend this company , call and see for yourself.
John Guarascio
John Guarascio
21:00 03 Jan 22
Rich is awesome to work with. He is super responsive to all my questions and got me great prices for insuring my new home. He is now my first phone call for insurance. Thank you!
linda denis
linda denis
19:21 21 Dec 21
I have been using Coastal for many years and have always been satisfied with the service they provide. They always get back to me quickly and deal with whatever situation I may have. Today I was dealing with Barbara who was helping with my flood insurance. She was very helpful and was able to resolve my issues I would highly recommend her. Thanks Barbara
Joseph Baldassare
Joseph Baldassare
00:41 19 Dec 21
dave glaser
dave glaser
20:07 17 Dec 21
jeremy frisch
jeremy frisch
16:06 09 Dec 21
Excellent service by Barbara Jones. Saved me money with better coverage. Highly recommend.
Dave
Dave
02:23 03 Dec 21
I contacted Rich Fehr concerning insurance quote for a new home.He was very professional and provided me with excellent service .He follows up and assures everything is in order. Highly recommend.
Veronica Mannarino
Veronica Mannarino
02:05 02 Dec 21
We have been very happy for all the years with this company. Very professional!
cynthia geraldson
cynthia geraldson
20:44 29 Nov 21
Kristi was very nice and professional in helping me
kenneth bonavoglia
kenneth bonavoglia
18:23 24 Nov 21
I had a great experience with Richard Fehr, he handled my needs as someone I knew for a long time. He did get me the best deal he could, I appreciate all the work he did on my behalf. Thank youKenneth Bonavoglia
Dwight Loines
Dwight Loines
21:16 19 Nov 21
Sandra Vassallo, is quite knowledgeable and an excellent representative of the company. I have relied on her over the years.
Robert Shin
Robert Shin
17:44 17 Nov 21
Excellent service, particularly from Kerry Gomez.
Lingyun Rui
Lingyun Rui
17:44 16 Nov 21
Allison Stines helped me in a prompt and professional way; very impressed! Thank you!
Game On Retro Gaming!
Game On Retro Gaming!
19:55 12 Nov 21
We have had the pleasure of working with Victoria over the past few years. Her customer service has been outstanding!
Shelley De Marco
Shelley De Marco
02:35 30 Oct 21
Nazeeh Hanna
Nazeeh Hanna
16:38 29 Oct 21
Barbara was extremely helpful and professional, THANK YOU
Joleen Cross
Joleen Cross
15:23 28 Oct 21
Betty Gannon
Betty Gannon
01:22 28 Oct 21
I was helping my son search for co-op insurance in NYC. I spoke with several agencies - none of whom were particularly helpful. In fact,none of them ever mentioned there's a difference between co-op & condo policies. Allison Stines responded to my inquiry to Coastal. Over the course of several days, she took the time to do some research into our needs, answered the many questions I had, educated me on issues to be considered, etc. If Allison is representative of the quality of this agency, then I would encourage anyone looking into insurance to contact Coastal. My issues were a little complicated & compounded by the fact that I live nowhere near New York. After "Googling" insurance agencies & contacting several, Coastal's service absolutely blew the others out of the water. I don't give over-the-top praise lightly but I can't recall the last time I have been this impressed with the service provided.
Patrick Pao
Patrick Pao
18:43 27 Oct 21
Barbara accurately and effectively answered my insurance policy question. Thank you for the quick response and positive experience
Kristen Miller
Kristen Miller
15:01 27 Oct 21
I had obtained insurance for our last home through the Clausen Agency and they were wonderful to deal with. So naturally when buying our new home I did not hesitate to use them again. The individual I worked with last time is no longer with the agency. This go around I worked with Kim Strayer who was courteous and professional. Thank you Kim for making this an easy process!
steven irgang
steven irgang
18:36 21 Oct 21
Sandra always goes way above and beyond all of my expectations with every aspect of my insurance coverage. Thank you so much! -Steven
Robert Mitchell
Robert Mitchell
13:54 21 Oct 21
Kim Ellison
Kim Ellison
17:36 14 Oct 21
I was in a particularly difficult insurance situation and was given the Clausen Agency as a likely business to help me. I called and the first person I reached was Danien who was extremely helpful and directed my inquiries to Cortney Wente. Cortney gathered my information and ascertained my needs and was helpful, and professional in solving my problem. The experience was timely helpful.
cortnee glasser
cortnee glasser
20:34 08 Oct 21
Will C Glass
Will C Glass
17:56 07 Oct 21
BLAZIE STEELE
BLAZIE STEELE
21:36 01 Oct 21
My name is Richard Kessler ( used my wife’s sign on to do this ) andI wanted to save money on our home owners policy . I talked with RichardFehr and he was a great person to deal with !! He saved us a lot of moneyand made me feel like a person and not just a number ! He is an asset toyour team and We appreciate it . Thanks again ! - RK -
Georgia Brown
Georgia Brown
21:13 01 Oct 21
Absolutely amazing, knowledgeable and worked efficiently. 20 years of dealing with different insurance agents and I finally met the best one “Kerry”100 Stars !!!!!!!!!. Ask for Kerry!!!!!
Stan Zvinys
Stan Zvinys
17:14 25 Sep 21
All of my concerns were addressed in a timely manner . I hope to have a long relationship with Rich my new agent. Everyone was very helpful, would definitely recommend.
Alex Lee
Alex Lee
16:03 24 Sep 21
I am a new homeowners policy holder, will find out more in later months
chandra sekaran
chandra sekaran
13:57 24 Sep 21
Kerry has been very professional and Responsive to my request for information. She was prompt and courteous.
Mike Keenan
Mike Keenan
20:09 23 Sep 21
Barbara was very patient and efficient and got the job done for us.
Taj Penaso
Taj Penaso
19:21 23 Sep 21
Barbara was extremely helpful
Liliana Petrova
Liliana Petrova
21:14 17 Sep 21
George Aul
George Aul
12:39 17 Sep 21
I worked with Victoria Sotcheff to renew my policy and was delighted with her professionalism and responsiveness. Not only was Ms Sotcheff knowledgeable about my policy but made the online transaction easy and a true pleasure to do business with.
greg panullo
greg panullo
13:56 16 Sep 21
I just wanted to say that I worked w Victoria Sotcheff and she made my experience so easy .She was on top of everything and took care of it all .She made my experience unbelievable .thanks again
James Scala
James Scala
21:57 15 Sep 21
Awesome experience!! Barbara was very knowledgeable and helpful. This company is a must try for all
Stephen Lombardelli
Stephen Lombardelli
17:45 15 Sep 21
I wouldn't really think to share a review about an insurance broker, but I was so pleased with my experience that I thought they should hear about it. I recently moved from out of state and discovered Coastal Insurance while looking to start an insurance policy for my vehicle. I was very lucky to be assigned to Rich Fehr as my agent. Rich was able to shop around and find the best policy for me. He is a great listener, personable, and professional. He was proactive with his follow up touchpoints and even gave me some recommendations for things to do and places to visit around the area. I wish I could give more than 5 stars.
James Bastian
James Bastian
14:23 14 Sep 21
Ann DiGesu
Ann DiGesu
14:42 09 Sep 21
I had the opportunity to be attended to by Barbara at the Clausen agency. Her service was prompt, reliable and she saved me hundreds a year on my car insurance. I highly recommend this agency.
Robert Petillo
Robert Petillo
18:18 07 Sep 21
Outstanding service. Kerry was great!
Corinne McCorquadale
Corinne McCorquadale
19:29 02 Sep 21
We worked with Rich Fehr to get insurance for our new home. He was so great to work with, very responsive and even followed up to see if we needed anything! Overall, a very easy and exceptional experience thanks to Rich!
Andrew Palm
Andrew Palm
15:22 02 Sep 21
Richard Fehr went above and beyond making sure my move went smoothly with my home insurance. Job well done!
Steve Stromp
Steve Stromp
14:00 02 Sep 21
Yvonne Williamson
Yvonne Williamson
22:23 01 Sep 21
Working with Coastal was fast and easy and the pricing quotes were competitive. Would highly recommend!
Rory Dineen
Rory Dineen
17:30 01 Sep 21
Allison Stines was incredibly helpful, responsive, solution oriented, and efficient when in a pinch on a property purchase. Great customer service!
Deepak Amin
Deepak Amin
15:50 31 Aug 21
Allison Stines is great to work with. She patiently worked with my requirements to get exactly what I wanted, which also helped me close my mortgage on time. I highly recommend Coastal Homeowners.
Alexia Coffey
Alexia Coffey
17:00 25 Aug 21
Richard Fehr was so wonderful to work with! He made our switch to a new homeowner insurance company a fast and easy one that actually ended up covering more than we had previously had! Highly recommend!
paul song
paul song
15:28 22 Aug 21
I've been dealing with this company; Coastal Homeowners Insurance Solutions/Clausen Agency for few years now. I have my home and multiple auto insurance through them. I always get the best quote with them. I've dealt with few different brokers/agents. This time it was with Kim, she helped me get auto insurance for my mother. Got me a great quote and she was very responsive, was able to get the policy in effect in no time, she was very friendly and amazing. I recommend anyone that's looking for insurance to give her a call or email, you won't be disappointed.
Park Fung
Park Fung
21:11 19 Aug 21
I had a fantastic experience working with Rich. He was responsive, knowledgeable and helped make the whole process painless. Would highly recommend anyone looking at options for home insurance to get in touch with Rich, he's awesome to have on your side!
Joshua Carrick
Joshua Carrick
12:42 19 Aug 21
We were in a situation where we needed to replace a previous policy quickly and we’re finding many options. David and Allison were able to quickly find us some really good options, clearly talk us through the benefits and streamline the process for quick and smooth transition. They gave great advice and made what can often be a cumbersome process very easy. I highly recommend them.
Mike Lindsey
Mike Lindsey
22:38 12 Aug 21
Relocating to Florida Chad Smith was a great help taking care of all my insurance needs. He was responsive, informative and easy to work with.Highly recommend the firm.
Bob Joseph
Bob Joseph
14:52 06 Aug 21
Richard Fehr is a pleasure to work with. He’s pleasant, authentic, knowledgable and very reliable. Looking forward to working with him and this highly professional agency.
The Geeta Shukla Team at eXp Realty
The Geeta Shukla Team at eXp Realty
21:31 03 Aug 21
Richard was very Understanding and knew exactly what i am looking for and got me the quote so quickly. Also explained everything about the policy. I will work with him in future.
Elizabeth Meisser
Elizabeth Meisser
14:28 29 Jul 21
I called The Clausen Agency regarding a large increase in my homeowners insurance policy. The agent, Amanda DeFeo was extremely responsive to my inquiry . Her due diligence on my behalf resulted in a large decrease in the premium amount. I highly recommend the agency and in particular Amanda DeFeo!
Melissa Tantillo
Melissa Tantillo
20:54 28 Jul 21
My experience with Barbara was fantastic- she was kind, user friendly, informative, and professional. And the best part- she actually did what she said she was going to do, and she did it quickly!!
Barbara S.
Barbara S.
17:31 26 Jul 21
Roseann Jordan was referred to me by my son, David Schlachet, who works with Rosann,.She was extremely helpful to me in obtaining coastal home insurance.She did her best to get good value for me, but because my previous insurance company went out of business , letting my insurance lapse for a period, her choices for this year were limited. She was extremely responsive, however, and did the best for me that she could. I plan on keeping Roseann as my broker.
Jess Morris
Jess Morris
16:27 23 Jul 21
It was an absolute pleasure working with Jeff Kinney at The Clausen Agency. He was very professional, responsive, and answered any questions we had. He provided us with important information as we embark on new home ownership. Highly recommend!
Hildo Biersma
Hildo Biersma
14:58 23 Jul 21
Coastal Insurance helped me renew condo insurance quickly after I had almost let the renewal date slip by. The agent I worked with, Sandra Rausch, was super responsive and helpful, sorted everything out in a few minutes, and I was set the same day.Highly recommended.
Gary Marshall
Gary Marshall
16:24 21 Jul 21
It is nice to know that there are people who do care. Just spoke to Barbara at the Clausen Agency concerning my homeowners insurance , and it is a good feeling when all questions are resolved and you really mean “ have a nice day”.
Michael Boesch
Michael Boesch
00:06 21 Jul 21
Barbara was able to help us with a new policy and was able to save us money. She went above and beyond to help us. We are we grateful for all Barbara did for us.
Rose Ann Marckesano
Rose Ann Marckesano
18:58 16 Jul 21
FIVE STARS is not high enough for my rating for my experience with your agent - Cortney Wente ! She gave her all - went so far above and beyond to help me obtain my insurance when there was virtually no time to waste! She was extremely pleasant, and so professional - always polite and always responsive to all of my questions and needs. I honestly couldn't ask for a better agent ! My heartfelt thanks and gratitude to you!
Christine
Christine
15:23 14 Jul 21
Rich Fehr was great! He helped me with my difficult situation and made it a pleasant experience! Very thankful
Paola Centanaro
Paola Centanaro
22:01 13 Jul 21
I loved working with Roseann Jordan. She found me the best price & worked hard on it for me. She is amazing and fast. Thank you so much. You're the best!
Tiffany B
Tiffany B
20:33 30 Jun 21
Barbara was absolutely amazing! She helped me every step of the way with our home insurance policy on our new home. We had to make changes along the way and she was very quick. She is so nice 😊 and we highly recommend her and the Clausen agency !
Betty y Gustavo Galindo
Betty y Gustavo Galindo
20:58 29 Jun 21
Amanda provided great responsiveness over email and phone and they came out with a good proposal. Even when Amanda was away, her team provided solid backup for a seamless process. High marks to the team!
Greg Frawley
Greg Frawley
20:18 28 Jun 21
Scott Bradley
Scott Bradley
13:27 18 Jun 21
Had a great experience with Richard Fehr at the Clausen Agency/Coastal Homeowners Insurance Solutions. In one day Rich found me a great policy for a lot less than what I had been paying. Highly recommended!
D. Abrams
D. Abrams
18:25 15 Jun 21
Kim Strayer was very helpful and resolved my issue efficiently.
Leon Brand
Leon Brand
14:19 08 Jun 21
Kerry was very helpful
Greg Russo
Greg Russo
14:49 27 May 21
Very Helpful on the phone, Kerry Gomez not only answered my question quickly but followed up in writing as promised. Which simply does not normally happen these days.
balwinder singh
balwinder singh
14:33 25 May 21
Mike P
Mike P
13:21 21 May 21
Roseann did a great job getting us a new auto and umbrella policy that met our needs at a competitive price. Thanks.
Donna Harland
Donna Harland
19:16 19 May 21
I called Kim about auto insurance for a car that I just moved from Florida to NY. She knew exactly what to do to get it added to my existing NY policies and also what to do to get it registered in NY. She was very helpful and knowledgable but also friendly and polite on the phone. I enjoyed talking with her. Thank you Kim!
Steven Tureff
Steven Tureff
18:42 18 May 21
I have been working with the Clausen Agency for over 5 years. I received excellent advice and prompt professional service from Kim Strayer and the other agents I spoke with. Kim was instrumental in helping me with difficult real estate insurance issues and was extremely helpful in getting me a policy tailored to my needs.
Alex Hendler
Alex Hendler
00:29 15 May 21
John Deieso
John Deieso
20:59 14 May 21
Cortney was incredibly responsive and patient. We had many changes that could not be helped and she always took each turn in stride. Great rate, too! Highly recommend.
Erin Hill
Erin Hill
19:26 12 May 21
My husband and I were thrilled to happen upon Christ Herbst with The Clausen Agency recently. We were in need of a Homeowners insurance policy for a high-value home we were buying. We had called several companies only to be disillusioned by the very high premiums. Chris was very friendly and knowledgeable - made sure he understood our needs and got busy finding us an amazing rate. I'm not sure how he did it, but we were exceptionally grateful to have him come back with two different quotes from two very reputable companies. The rates were much more in line with what we thought was reasonable. We were very impressed with Chris's professionalism and attentiveness. All this while his wife was just days from having their first child. He never skipped a beat. Thank you again Chris and The Clausen Agency for an outstanding job and amazing customer service.Erin & Joe Hill
Stanley Baum
Stanley Baum
18:56 12 May 21
Excellent experience today (5/12/), I worked with Marybeth and she handled all of my concerns. Thank you!
Jennifer Fowler
Jennifer Fowler
12:42 26 Apr 21
I was so pleased with the level of service provided by Allison Stines. She is highly responsive any time I’ve needed assistance.
kyle
kyle
01:49 23 Apr 21
I loved working with Barbara Jones. She found me the best price & worked hard on it for me. Real customer service! Love it. Thank you.
Gregory Egleston
Gregory Egleston
19:32 22 Apr 21
Coastal Insurance is an awesome company. But Allison Stines is the reason behind its awesomeness. Ms. Stines is the consummate professional. I would highly recommend this company (and Ms. Stines) for your insurance needs.
Philip Herlihy
Philip Herlihy
21:52 14 Apr 21
Corteny Wente has been great to work with very helpful ! thanks you
Daisy Nieves
Daisy Nieves
20:19 14 Apr 21
Girlene Banks
Girlene Banks
17:14 13 Apr 21
I called The Clausen Agency, Inc. today and got Marybeth on the phone. She was very helpful. My condo board requested a copy of my new insurance. I was having a problem logging on. I called Marybeth back and she was so helpful and assisted me in logging in. She is very professional.
Carol Morales
Carol Morales
14:05 13 Apr 21
Marybeth was very helpful in resolving the issue I had with my homeowners insurance. She was friendly, knowledgeable and able to take care of the issue in just a couple of minutes. I highly recommend her.
PAUL Petruzzelli
PAUL Petruzzelli
16:32 08 Apr 21
Alaina as well as all the other representatives of the agency are polite, efficient and very professional.
Kris Kokofski
Kris Kokofski
14:01 08 Apr 21
Could not be more pleased with our experience with Coastal Insurance. Allison Stines was prompt in responding to inquiries; courteous, informative, and an overall pleasure with which to work. Highly recommend.
Stephanie D
Stephanie D
23:03 07 Apr 21
Alison was extremely helpful and responsive! We worked with her to find a new condo insurance and she was extremely professional and knowledgeable.
Edmund Ullman
Edmund Ullman
17:21 07 Apr 21
Allison Stines from Coastal Insurance has been a pleasure to work with. Professional, prompt and customer focused, Allison was able to find us insurance that met all of our coverage needs and saved us ~$1,500. I wholeheartedly recommend using both Coastal and Allison to help meet your insurance requirements.
Luca Pagoto
Luca Pagoto
22:34 06 Apr 21
I’m impressed by high quality service because it speaks to a company that appreciates the value of their brand. I received excellent customer support from Sandra Rausch. I was very impressed when she proactively reached out to me to follow up on our conversation. Thank you, Sandra! You made my day a little easier.
Smadar Prager
Smadar Prager
16:39 05 Apr 21
Wonderful customer service. Very professional, courteous, helpful, and fluff free. I got the same flood insurance as before only I pay now almost $2000 less.Highly recommender.
janet jennings
janet jennings
17:19 02 Apr 21
Barbara was a great help in assisting me today. She was thorough and was able to solve my problems.
Lawrence Eisenberg
Lawrence Eisenberg
16:55 02 Apr 21
Allison Stines is fantastic to work with. She is very knowledegable, responsive, thorough and candid. I cannot recommend her highly enough!
Janice J Boyle
Janice J Boyle
18:16 31 Mar 21
lawrence heneveld
lawrence heneveld
14:22 31 Mar 21
Sandra was very helpfull and knowledgeable , a pleasure to do business with , came thru with a well tailored policy
Arrus Farmer
Arrus Farmer
11:27 30 Mar 21
Allison was great to deal with. She was extremely responsive and was able to clearly communicate my different coverage options and associated premiums. Highly Reccomend!
Donna Geraci
Donna Geraci
20:59 27 Mar 21
Barbara helped me setting up my portal, very helpful. She sent email right over so could get the necessary paperwork I needed.
Alan Metzger
Alan Metzger
20:22 26 Mar 21
My broker, Barbara J., epitomized professionalism. Her cordial and helpful presence was so much appreciated. She knows her stuff and while she patiently assessed my needs, she is not reluctant to provide recommendations she believes in. I had a tight deadline and Barbara was uber responsive in providing me with multiple detailed options.Looking for a pro? Barbara is a sure bet!
Leanna DeGiulio
Leanna DeGiulio
19:38 24 Mar 21
I had the pleasure of working with Allison Stines. Being a first time home buyer the process can be confusing but Allison was super responsive and got us a great rate. Happy to being doing business with her 🙂
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